The products we create at Ogawa & Co., Ltd. are mainly food flavors and fragrances for cosmetics and toiletries. All of our products are custom-made, which makes it extremely important for us to create products that precisely match the needs of our customers. Following our principle of "developing products in collaboration with our customers," we propose and give shape to what consumers are requesting. Receiving requests through direct contact with the customers, our sales staff responds to the needs of our customers promptly and accurately. The sales staff clarifies the image that each customer has in mind by offering suggestions as consultants. They then communicate the concept, image, and other necessary information about the customer's final product to the R&D staff. After many trials and errors, the nature of the new product is decided for their actual development.